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help center | frequently asked questions

Changes to the Club
1. I got a letter in the mail, telling me about a change in the Club. Why is this happening?
2. Who is Creative Crafts Group?
3. What is Creating Keepsake magazine like?

Club Membership
1. What is on the Creative Home Arts Club website?

Invoices and Payments
1. I have returned an item, why did I receive an invoice?
2. I have sent in payment, why am I still receiving an invoice?
3. Can I view my invoices online?

Life Member Auto-Charge
1. What is Auto-Charge?
2. How do I enroll in Auto-Charge?
3. Will I receive notification before my credit card is charged?

Magazine Questions
1. Where do I find Web Extras for past issues?

Make Changes to My Profiles
1. How do I update my Private Profile?
2. How do I update my Public Profile?

Membership Renewal
1. When will my membership expire?

Product Testing
1. How do I participate in the Product Testing Program?
2. Where can I find the Product Test Profile Form?
3. How do I know if I am enrolled in Product Testing?

Products
1. Why did I receive a product in the mail? I don't remember ordering it.

Rebates
1. How can I track my rebate status?

Returns
1. How do I return an item?

User Name and Password
1. How do I create my user name and password?
2. I can't log in using my user name and password.
3. I forgot my user name and password.

Website
1. How do I log in to the website?
2. How do I sign up for the club e-newsletter?
3. What is My Account?

Where Do I Find
1. Where do I find my member number?
2. Where do I find my billing/reference number?
3. Where do I find my invoice number?

Still need help?




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